Terms & Conditions Last updated: June 2026 These Terms & Conditions (“Terms”) govern your use of the websitewww.allabroad.co (the “Website”), operated by All Abroad (“we”, “us”, or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you should not use the Website.
1. INTRODUCTION 1.1 These Terms & Conditions (“Terms”) govern your access to and use of the All Abroad website, platform and related services (the “Platform”), operated by All Abroad Ltd (“All Abroad”, “we”, “our” or “us”). 1.2 By accessing, creating an account on, or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms. 1.3 If you do not agree to these Terms, you must not use the Platform. 1.4 The Platform is designed to support students and young professionals who are planning to live, study, work or travel abroad by providing destination information, community features, accommodation listings and related services. 1.5 All Abroad reserves the right to modify these Terms at any time. Any changes will take effect upon publication on the Platform. Continued use of the Platform following any such changes shall constitute acceptance of the updated Terms.
2. ELIGIBILITY AND ACCOUNTS 2.1 The Platform is intended for individuals who are eighteen (18) years of age or older. By creating an account, you confirm that you are at least 18 years old. 2.2 To access certain features of the Platform, including the Community Hub, direct messaging and accommodation booking services, you must create an account. 2.3 When creating an account, you agree to provide accurate, complete and up-to-date information, including your full name and any other information requested during the registration process. 2.4 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. 2.5 You must not share your account with any other person or allow any other person to access the Platform using your account. 2.6 If you believe that your account has been accessed without your permission or that your account security has been compromised, you must notify All Abroad as soon as reasonably possible. 2.7 You may request the deletion of your account at any time by contacting All Abroad. Account deletion requests will be processed in accordance with our Privacy Policy and any applicable legal or operational requirements. 2.8 All Abroad reserves the right to suspend, restrict or terminate any account that breaches these Terms or where we reasonably believe such action is necessary to protect the Platform, its users or third parties. 3. USER PROFILES AND COMMUNITY HUB 3.1 The Platform includes community features that allow registered users to create profiles, connect with other users, participate in destination-specific communities, send direct messages and publish content within the Community Hub. 3.2 In order to access Community Hub features, users must create a profile and provide the information requested by the Platform. 3.3 By creating a profile, you acknowledge and agree that certain profile information, including your name, university, destination, home country, profile picture and other information you choose to provide, may be visible to other registered users of the Platform. 3.4 You are solely responsible for ensuring that any information provided in your profile is accurate, current and does not infringe the rights of any third party. 3.5 You acknowledge that interactions with other users take place at your own discretion and risk. All Abroad does not verify the identity, background, suitability or conduct of users and makes no representations regarding any user of the Platform. 3.6 Users may report profiles, messages or content that they believe violate these Terms. All Abroad reserves the right, but is not obliged, to investigate any such reports and take appropriate action. 3.7 All Abroad reserves the right to remove, edit, restrict or disable access to any profile, message or content where we reasonably believe it breaches these Terms or may negatively affect the Platform or its users.
4. USER CONDUCT 4.1 Users must use the Platform in a lawful, respectful and responsible manner. 4.2 You agree that you will not: (a) harass, threaten, intimidate or abuse other users; (b) publish, transmit or share content that is unlawful, defamatory, discriminatory, offensive, obscene or otherwise inappropriate; (c) impersonate another person, organisation or entity; (d) provide false, misleading or inaccurate information on your profile or elsewhere on the Platform; (e) use the Platform to send spam, unsolicited communications or promotional material; (f) attempt to gain unauthorised access to the Platform, user accounts or related systems; (g) interfere with, disrupt or compromise the operation, security or integrity of the Platform; (h) use the Platform for any fraudulent, illegal or harmful purpose. 4.3 Users are solely responsible for any content, communications or information they publish, transmit or share through the Platform. 4.4 All Abroad reserves the right to remove content, restrict access to features, suspend accounts or permanently terminate access to the Platform where we reasonably believe a user has breached these Terms. 4.5 Any decision made by All Abroad regarding moderation, content removal, account suspension or account termination shall be final. 5. ACCOMMODATION LISTINGS 5.1 The Platform displays accommodation listings provided by third-party accommodation providers, landlords, letting agents, property managers or other accommodation partners (“Accommodation Providers”). 5.2 All Abroad acts solely as an intermediary platform that allows users to view accommodation listings, contact Accommodation Providers and submit booking requests. 5.3 All Abroad is not the owner, landlord, letting agent, property manager or accommodation provider of any accommodation listed on the Platform. 5.4 Accommodation Providers are solely responsible for the accommodation they list, including the accuracy of listing information, pricing, availability, photographs, descriptions, facilities, deposits, fees, tenancy terms and any other information relating to the accommodation. 5.5 Although All Abroad may take reasonable steps to work with accommodation partners, users acknowledge that accommodation information is provided by Accommodation Providers and may change from time to time. 5.6 Users are responsible for reviewing all listing details carefully before submitting a booking request and for asking the Accommodation Provider any questions they consider necessary before proceeding. 5.7 All Abroad may remove, suspend or amend accommodation listings at any time where we reasonably consider it necessary, including where a listing appears inaccurate, unavailable, inappropriate or unsuitable for the Platform. 5.8 Users acknowledge that All Abroad does not own, manage, inspect or control any accommodation listed on the Platform and is not responsible for the condition, suitability, quality, safety, legality or availability of any accommodation. 5.9 Any concerns, complaints or disputes relating to the accommodation itself, including its condition, facilities, description, location, suitability or occupancy, must be raised directly with the relevant Accommodation Provider.
6. BOOKING REQUESTS AND PAYMENTS 6.1 Users may submit booking requests for accommodation through the Platform. 6.2 Submitting a booking request does not guarantee that the accommodation will be available or that the booking will be accepted. 6.3 A booking shall only be considered accepted and confirmed once the relevant Accommodation Provider has accepted the booking request. 6.4 In order to submit a booking request, users may be required to make payment through the Platform. This may include, depending on the relevant accommodation and Accommodation Provider, a booking fee, first month’s rent, deposit, reservation payment or other amount shown at the time of booking. 6.5 Payments made through the Platform are processed by Stripe or another third-party payment provider used by All Abroad. All Abroad does not store card details or payment card information. 6.6 Where a booking request is declined by the Accommodation Provider, the relevant payment shall be refunded in accordance with the Platform’s payment process and the applicable payment provider’s processing times. 6.7 Users acknowledge that refund processing times may vary depending on Stripe, banks, card issuers or other payment providers. All Abroad is not responsible for delays caused by third-party payment providers or financial institutions. 6.8 Once a booking request is accepted by the Accommodation Provider, the accommodation arrangement shall be between the user and the Accommodation Provider. 6.9 All tenancy agreements, rental contracts, licence agreements, deposits, check-in arrangements, ongoing rent payments and accommodation-specific terms shall be handled directly between the user and the Accommodation Provider, unless expressly stated otherwise on the Platform. 6.10 Users are responsible for ensuring that they understand the Accommodation Provider’s terms, policies and requirements before proceeding with a booking.
7. CANCELLATIONS AND REFUNDS 7.1 If a booking request is declined by the Accommodation Provider, any refundable payment made through the Platform in relation to that request shall be refunded in accordance with the Platform’s payment process and the applicable payment provider’s processing times. 7.2 Once a booking request has been accepted by the Accommodation Provider, any cancellation, amendment, refund request, dispute or issue relating to the accommodation shall be handled directly between the user and the Accommodation Provider. 7.3 All Abroad is not responsible for determining whether a user is entitled to a refund from an Accommodation Provider after a booking has been accepted. 7.4 Any refund following acceptance of a booking shall be subject to the Accommodation Provider’s own cancellation policy, refund policy, tenancy terms, licence terms or other applicable terms. 7.5 All Abroad does not guarantee that any payment, booking fee, deposit, rent payment or other amount will be refunded following cancellation by a user after a booking has been accepted. 7.6 Where a refund or adjustment requires action by All Abroad, such request shall be reviewed on a case-by-case basis and may require confirmation from the Accommodation Provider. 7.7 Users acknowledge that All Abroad’s role is limited to operating the Platform and facilitating the initial booking process. All Abroad is not responsible for the Accommodation Provider’s cancellation decisions, refund decisions, tenancy terms or handling of accommodation disputes. 8. MESSAGING AND COMMUNICATIONS 8.1 The Platform includes communication features that allow users and Accommodation Providers to exchange messages and receive notifications relating to their use of the Platform. 8.2 By creating an account, users agree to receive service-related communications from All Abroad, including but not limited to account notifications, booking updates, messages, friend requests, connection requests, community notifications and other communications necessary for the operation of the Platform. 8.3 Users are responsible for ensuring that communications sent through the Platform are lawful, respectful and compliant with these Terms. 8.4 All Abroad reserves the right to monitor, review, restrict or remove communications where reasonably necessary to investigate suspected breaches of these Terms, protect users, comply with legal obligations or maintain the security and integrity of the Platform. 8.5 Users acknowledge that All Abroad is not responsible for the content, accuracy or conduct of communications exchanged between users or between users and Accommodation Providers.
9. SUSPENSION AND TERMINATION 9.1 All Abroad reserves the right to suspend, restrict or terminate access to the Platform, remove content, disable profiles or take any other action it considers reasonably necessary where a user breaches these Terms or engages in conduct that may harm the Platform, its users or third parties. 9.2 All Abroad may investigate any suspected breach of these Terms and may take action without prior notice where reasonably necessary. 9.3 Users may request the deletion of their account by contacting All Abroad. Any such request shall be handled in accordance with our Privacy Policy and any applicable legal or operational requirements. 9.4 Suspension or termination of an account shall not affect any rights, obligations or liabilities that arose before the date of suspension or termination. 9.5 All Abroad reserves the right to refuse access to the Platform to any individual at its reasonable discretion.
10. INTELLECTUAL PROPERTY 10.1 All content, software, designs, graphics, branding, logos, text, functionality and other materials available on the Platform, excluding user-generated content, are owned by or licensed to All Abroad and are protected by applicable intellectual property laws. 10.2 Users may access and use the Platform solely for personal and non-commercial purposes in accordance with these Terms. 10.3 Users must not copy, reproduce, distribute, modify, reverse engineer, sell, licence or otherwise exploit any part of the Platform without the prior written consent of All Abroad. 10.4 By posting content on the Platform, users grant All Abroad a non-exclusive, worldwide, royalty-free licence to host, store, display and use such content for the purposes of operating, maintaining and improving the Platform. 10.5 Nothing in these Terms transfers any intellectual property rights from All Abroad to any user or third party. 11. LIMITATION OF LIABILITY AND ROLE OF ALL ABROAD 11.1 All Abroad operates solely as an intermediary platform that connects users with Accommodation Providers and facilitates access to destination information, community features and accommodation booking services. 11.2 All Abroad is not a landlord, accommodation provider, letting agent, property manager, property owner or party to any tenancy agreement, licence agreement, rental contract or other accommodation arrangement between a user and an Accommodation Provider. 11.3 Any tenancy agreement, rental contract, licence agreement or other accommodation arrangement is entered into directly between the user and the relevant Accommodation Provider. The Accommodation Provider shall be solely responsible for the accommodation offered, the terms of occupancy and all matters relating to the accommodation. 11.4 Accommodation Providers are solely responsible for the accuracy of their listings, the condition of the accommodation, the services provided, check-in arrangements, tenancy terms, deposits, rent payments, cancellations, refunds and any other matters relating to the accommodation. 11.5 All Abroad does not own, manage, inspect, control or supervise any accommodation listed on the Platform and shall not be responsible for the condition, quality, safety, legality, suitability, availability or occupancy of any accommodation. 11.6 Any complaint, dispute, claim or issue relating to accommodation, tenancy agreements, rental contracts, accommodation providers, property conditions, deposits, refunds, rent payments or occupancy arrangements must be addressed directly between the user and the relevant Accommodation Provider. 11.7 All Abroad is not responsible for the conduct, actions, omissions, representations or services of any user, Accommodation Provider or third party using or connected to the Platform. 11.8 All Abroad does not guarantee that the Platform will operate without interruption, error, delay, technical issue or temporary unavailability. 11.9 To the fullest extent permitted by law, All Abroad shall not be liable for any indirect, consequential, incidental, special or economic loss arising out of or in connection with the use of the Platform, any accommodation booking, any accommodation arrangement, any user interaction or any relationship between a user and an Accommodation Provider. 11.10 Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law. 11.11 Users acknowledge and agree that their use of the Platform, their interactions with other users and Accommodation Providers, and any accommodation booking made through the Platform are undertaken at their own discretion and risk. 11.12 The limitations and exclusions contained within this Section shall survive the termination of these Terms and the user’s use of the Platform. 12. PRIVACY 12.1 All Abroad processes personal data in accordance with its Privacy Policy. 12.2 By using the Platform, users acknowledge that certain personal information may be collected, stored and processed in connection with the operation of the Platform, including account management, profile functionality, community features, accommodation bookings and related services. 12.3 Users should review the Privacy Policy carefully to understand how personal information is collected, used, stored and protected. 12.4 Where profile information is made visible to other registered users as part of the Community Hub, users acknowledge and accept that such information may be viewed by other users of the Platform.
13. CHANGES TO THESE TERMS 13.1 All Abroad reserves the right to amend, update or modify these Terms at any time. 13.2 Any updated version of these Terms shall be published on the Platform and shall take effect from the date of publication unless otherwise stated. 13.3 Continued use of the Platform following the publication of updated Terms shall constitute acceptance of the revised Terms. 13.4 If a user does not agree with any updated Terms, they should discontinue use of the Platform and may request deletion of their account.
14. GOVERNING LAW 14.1 These Terms and any dispute, claim or matter arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. 14.2 The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute or claim arising out of or in connection with these Terms or the use of the Platform.
15. Contact If you have questions about these Terms & Conditions, you can contact us at: 📧 hello@allabroad.co
