Privacy Policy Last updated: June 2026 All Abroad (“we”, “us”, or “our”) operates the websitewww.allabroad.co (the “Website”). We are committed to protecting your privacy and handling your personal data in a transparent and responsible way. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our Website.
1. INTRODUCTION 1.1 This Privacy Policy explains how All Abroad Ltd (“All Abroad”, “we”, “our” or “us”) collects, uses, stores and protects your personal information when you access or use the All Abroad website, platform and related services (the “Platform”). 1.2 We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 1.3 By using the Platform, creating an account or providing personal information to us, you acknowledge that your information will be processed in accordance with this Privacy Policy.
2. INFORMATION WE COLLECT 2.1 We may collect information that you provide directly to us, including: (a) your full name; (b) email address; (c) date of birth; (d) university or educational institution; (e) home country and destination information; (f) languages spoken; (g) interests and profile preferences; (h) year abroad information, including intended arrival and departure dates; (i) profile picture; (j) biography or profile information; (k) messages, posts and other content submitted through the Platform; and (l) any other information you choose to provide. 2.2 We may also collect technical information relating to your use of the Platform, including: (a) IP address; (b) browser type and device information; (c) pages visited and interactions with the Platform; (d) dates and times of access; and (e) other analytics information collected through cookies and similar technologies.
3. HOW WE USE YOUR INFORMATION 3.1 We may use your personal information to: (a) create and manage your account; (b) operate and improve the Platform; (c) provide Community Hub features and user profiles; (d) facilitate accommodation enquiries and booking requests; (e) enable communication between users and Accommodation Providers; (f) send account notifications, booking updates, messages and other service-related communications; (g) provide customer support and respond to enquiries; (h) maintain the security and integrity of the Platform; (i) investigate reports, complaints or suspected misuse of the Platform; (j) comply with legal obligations; and (k) improve our services, features and user experience. 3.2 We will only process personal information where we have a lawful basis to do so under applicable data protection laws. 3.3 By creating an account, users agree that All Abroad may send service-related emails and notifications necessary for the operation of the Platform. 3.4 Such communications may include account verification emails, password reset emails, booking updates, accommodation-related notifications, direct message notifications, connection requests, community activity notifications, account security alerts and other service-related communications. 3.5 Users may not opt out of essential service-related communications where such communications are necessary for the operation, security or functionality of the Platform. 4. COMMUNITY HUB AND PROFILE VISIBILITY 4.1 The Platform includes community features that allow registered users to create profiles, connect with other users, join destination-specific communities, publish posts and exchange messages. 4.2 By creating a profile, you acknowledge and agree that information included within your profile may be visible to other registered users of the Platform. 4.3 Such information may include your name, university, destination, home country, profile picture, languages spoken, interests, year abroad information, biography and any other information you choose to include within your profile. 4.4 Posts, comments and other content shared within the Community Hub may be visible to other registered users. 4.5 Messages, posts and other content submitted through the Platform may be stored by All Abroad for the purposes of operating the Platform, investigating reports, maintaining security and complying with legal obligations. 4.6 Users are responsible for ensuring that any information they choose to share through their profile, posts or messages is appropriate and accurate.
5. ACCOMMODATION BOOKINGS 5.1 Users may use the Platform to browse accommodation listings, contact Accommodation Providers and submit booking requests. 5.2 Where a user submits a booking request, All Abroad may collect and process information necessary to facilitate the booking process. 5.3 Relevant information may be shared with the relevant Accommodation Provider in order to process the booking request, communicate with the user and facilitate the accommodation arrangement. 5.4 Once a booking request has been accepted, further communication and arrangements may take place directly between the user and the Accommodation Provider. 5.5 All tenancy agreements, accommodation contracts and accommodation arrangements are entered into directly between the user and the Accommodation Provider. 5.6 All Abroad acts solely as an intermediary platform and is not a party to any tenancy agreement, accommodation contract or accommodation arrangement.
6. PAYMENTS 6.1 Payments made through the Platform are processed by Stripe or another third-party payment provider used by All Abroad. 6.2 All Abroad does not collect, store or have access to users’ full payment card details. 6.3 Payment information is processed directly by the relevant payment provider in accordance with its own privacy policy and security procedures. 6.4 Where a booking request is declined, refunds shall be processed in accordance with the Platform’s payment process and the applicable payment provider’s procedures. 6.5 Users acknowledge that refund processing times may vary depending on payment providers, banks and financial institutions. 6.6 All Abroad may retain records relating to transactions, payments and refunds where necessary for accounting, legal, operational or fraud prevention purposes. 7. SHARING YOUR INFORMATION 7.1 All Abroad does not sell users’ personal information to third parties. 7.2 We may share personal information with third parties where reasonably necessary to operate the Platform and provide our services. 7.3 Information may be shared with Accommodation Providers where necessary to facilitate accommodation enquiries, booking requests, accommodation arrangements and communication between users and Accommodation Providers. 7.4 We may share information with trusted third-party service providers who assist us in operating the Platform, including payment providers, analytics providers, hosting providers and other technical service providers. 7.5 We may disclose personal information where required by law, regulation, court order or other legal obligation, or where we reasonably believe disclosure is necessary to protect the rights, safety or security of All Abroad, its users or third parties. 7.6 Some of our service providers may process personal information outside the United Kingdom. Where this occurs, All Abroad will take reasonable steps to ensure that appropriate safeguards are in place to protect personal information in accordance with applicable data protection laws.
8. COOKIES AND ANALYTICS 8.1 The Platform uses cookies and similar technologies to operate, improve and analyse the use of the Platform. 8.2 Cookies may be used to: (a) remember user preferences and settings; (b) maintain account sessions and authentication; (c) understand how users interact with the Platform; and (d) improve the performance and functionality of the Platform. 8.3 We may use analytics services, including Google Analytics, to collect information about how users interact with the Platform. 8.4 Users may manage cookie preferences through their browser settings or through any cookie management tools made available on the Platform. 8.5 Further information regarding our use of cookies may be provided through our Cookie Policy or cookie consent tools.
9. DATA RETENTION 9.1 All Abroad will retain personal information only for as long as reasonably necessary to provide the Platform, fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements. 9.2 Information relating to user accounts, messages, posts, accommodation bookings and transactions may be retained for operational, legal, security, fraud prevention and record-keeping purposes. 9.3 Where users request deletion of their account, All Abroad will take reasonable steps to delete or anonymise personal information, subject to any legal, regulatory, security or operational requirements that require retention.
10. YOUR RIGHTS 10.1 Subject to applicable data protection laws, users may have the right to: (a) request access to their personal information; (b) request correction of inaccurate personal information; (c) request deletion of personal information; (d) request restriction of processing; (e) object to certain processing activities; and (f) request a copy of personal information in a portable format where applicable. 10.2 Users wishing to exercise any of these rights may contact All Abroad using the contact details provided in this Privacy Policy. 10.3 We may require reasonable verification of identity before responding to certain requests.
11. CONTACT US 11.1 If you have any questions about this Privacy Policy, your personal information or your rights relating to data protection, you may contact All Abroad at: Email: hello@allabroad.co 11.2 We will endeavour to respond to privacy-related enquiries within a reasonable period of time. 11.3 If you are dissatisfied with how your personal information has been handled, you may have the right to lodge a complaint with the relevant data protection authority.
